We developed a information architecture, persona and scenario of Amy Stevens who works at UPMC and wants to buy a house. And, then we mocked up low fidelity wireframes and a clickable prototype and showed it to 6 users. Some of the wireframes are down below.
The overall feedback was very positive about step-by-steps learning, organizing and sharing of documents in a complete packaged solution. We also good feedback on some of the features on the preference of auto recognition of text and progress bar on the overview. Some of the users admitted that the system would be really helpful in guiding them in procedures that they have to go through for the first time get a license, buy a house, etc.